Welcome!  This site is sponsored by BETTISWORTH & ASSOCIATES, INC.

Customer Service

Q:  How do I pay for products I purchase on your site?
A:  We currently accept credit cards from Mastercard, Visa, Discover, and American Express.  Be assured your personal and credit card information is both secure and private as we use the industry standard SSL (secure socket layers) to safeguard your data.

Q:  Can I get my money back?
A:  Yes, if you are not satisfied, I will refund 100% of your money.

Q:  How do I register?
A:  Click on 'Register' in the header or go to Customer Service > Register.

Q: What are the benefits of registering?
A:  You can manage your account information as well as view your purchase history and expiration date of your remote SAP access.  In addition, your product searches and shopping cart selections are retrievable for up to 24 hours.

Q: How can I view the status of my order?
A: Go to Customer Service > enter Confirmation Number > Go!  Or from Customer Service > Account History.  From the list of orders, click the order date to view status, shipped date, payment method, and amount.

Q: How can I view my purchase history?
A: Go to Customer Service > Account History.  This page lists your purchases by date, invoice number, confirmation number, invoice amount, and status.

Q: How can I change my account information?
A:  If you are logged in, Click on 'My Account'.  If you are viewing your Account History, click on your name.

Q:  How can I reset my customer password?
A:  Go to Customer Service > Lost password.  Your password will be retrieved from your customer information and automatically e-mailed to you.  Or, if you simply wish to change your password, login > My Account > click on your name, and enter a new password in your customer information record.

Q:  I cannot seem to access your shopping cart or members-only area.  Is there something wrong?
A:  If you have cookies disabled, you may experience difficulty shopping.  We use cookies only to capture the shopping cart information and keep it available for you up to 24 hours, and to enable access to our members-only area.  Please enable cookies to enhance your shopping experience.

Remote SAP Access

Q:  Is your SAP system legally owned software?
A:   Yes. This site is sponsored by Bettisworth & Associates, in partnership with Majul Enterprises, a licensed SAP provider.  We have a substantial investment in the latest SAP releases with the express purpose of providing an educational tool for business users and consultants seeking to accelerate their SAP knowledge and skills.
A:   Beware of competitors who claim to have legal SAP Access.  Most do not possess the appropriate license, or do not have sufficient user licenses.  You may be violating international software piracy laws if you use these services.

Q:  How does the remote SAP access work?
A:  Access to our SAP IDES training systems is via the internet.  All you need is the SAP GUI 7.10.  If you are using earlier versions such as 6.40, you should immediately upgrade to eliminate any software access issues.  If you do not have the GUI, you can request SAP GUI 7.10 by submitting a Help Ticket at sapaccess.helpdeskconnect.com.  NOTE:  For additional assistance, go to SAP Developer Network > GUI Forum.

Q:  Can I use my Internet Browser to access SAP, without the SAP GUI?
A:   Yes!  Enter http://m2esap.majul.com:8001/sap/bc/gui/sap/its/webgui/ in your web browser to access our latest ECC6.0 system via your internet browser.

Q:  How will I receive my SAP user ID and password?
A:  You will receive an e-mail within a few hours containing your user ID and password.

Q:  If there is a problem with the SAP system, how do I get help?
A:  Use our SAP Access Help Desk system to report your problem and I promise we will respond promptly.  Login to the SAP Access Help Desk now and register.

Q:  What if I forget my SAP user ID or my SAP password?
A:   If you forget your user ID or password, submit a request to our SAP Access Help Desk.  I promise our customer service team will respond promptly.

Q:  Is the system available 24/7?
A:  Yes, except for an announced and scheduled one (1) day per month downtime for database maintenance.  This scheduled downtime is generally the first Saturday of each month. 

Q:  What SAP systems are available?
A:  We offer access to an R3 Enterprise 4.7 IDES system or mySAP Business Suite including ECC6.0.  In addition, we separately offer access to Solution Manager, CRM 5.0, BI 7.0,  and Enterprise Portal. 

Q:  Do I have access to all SAP modules, transactions, and configuration?
A:  Yes.  Whether you are a business user or a consultant, you can access all the transactions you need to learn the ins and outs of SAP functionality and configuration.  ABAP developers key is available as a separate product purchase.  However, to ensure a stable learning environment for all students, we do restrict access to certain system administration transactions.  If there is a transaction you want and do not have access, just submit a request to our Help Desk.

Q:  Do you offer discounts for your SAP remote access?
A:  Yes, you can purchase quarterly and annual subscriptions at a substantial discount to the monthly price!  When you select a product to purchase, choose quarterly and save 20%;  or choose annual and save 33%. We also offer special promotions throughout the year.  Check back often or subscribe to our newsletter to stay informed.

Q:  How does a SAP remote access subscription work?
A:  Your subscription starts on the date of purchase.  Your SAP user ID will be valid for 30 days, 90 days, or 1 year from the date of purchase.  Subscriptions automatically renew.  From the website, you have the ability to cancel your subscription at any time.
NOTE: Certain SAP Access products provide less than 30 days of access, and do not renew automatically.

Q:  Can I share my SAP user ID with others?
A:  No.  Sharing your user ID with others will result in immediate termination of your account without refund.

SAP Training

Q:  I am new to SAP.  How do I learn?
A:  My SAP Training Home offers training in selected SAP modules.  You can also find on-line training on the internet.  Buyer Beware!  Not all on-line training courses are created equal!

Q: I am interested in your training courses, how do they work?
A:  When you purchase a training course, you will receive an e-mail containing a password enabling your access to the appropriate training course. The training courses include pdf presentations, several 1/2 to 1 hour recorded sessions, relevant OSS notes, and other resource references. 

Q: Do you provide live, 1 on 1 training?
A: Yes, depending on the course(s) you purchase, you will be scheduled for several 1 hour, 1-1 question-and-answer sessions conducted over the internet/telephone.  These 1-1 sessions are recorded and provided to you for your future reference.  In addition, you will have access to a Training Help Desk during, and for up to 30 days after each training session.

Q: Are there other options for learning SAP?
A:  For excellent business user on-line training, I recommend Michael Management's website at Training On-Line by Michael Management.
A:  In addition, check out SAP's free on-line introduction called "Getting Started - Using SAP Software".
A:   I also encourage you to review the SAP on-line training opportunities.  One version is referred to as E-learning. Go to > SAP Education > E-Learning  These new on-line learning courses are priced in the range of $300 to $500 per course.  The courses range in length from 4 hours to 4 days.
A:  Access helpful SAP configuration guides based on SAP's Best Practices methodology. Go to > http://www.bettisworthassociates.com/mysaptraininghome/sapconfigurationguides.html

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